Case Studies

St. Luke’s Cornwall Hospital


Streamline and simplify St. Luke’s Cornwall Hospital’s monthly recurring benefits payment process.


Company Situation:

St. Luke’s Cornwall Hospital is a nonprofit hospital dedicated to serving the health care needs of residents in the Hudson Valley area of New York. The hospital sponsors a frozen pension and 403(b) plans for its employees. With nearly 700 participants in active pay status, processing the monthly pension distributions was a time consuming and inefficient task that distracted Employee Benefits Manager Adele D’Alessandro from other important benefits issues. As the plan continued to add more participants to active pay status, it was clear that making monthly distributions would become more complex.

The PenChecks Trust Solution

After meeting with PenChecks Trust’s Eastern Regional Director, D’Alessandro elected to sign up for our Recurring Payment Processing Service, a flexible program specifically designed to meet the needs of plan sponsors and providers who process large numbers of recurring payments. Each month, she provides information on plan participants entering pay status to PenChecks Trust. We enter the data into our PenChecks Pay Portal (P3) and add the pay status participants to the database of recurring payments. We then process all pension distributions according to the preference of each participant (check, wire or ACH).

Our Recurring Benefit Payments System does more than just make recurring pension payments in a timely manner. We withhold all federal and state taxes for St. Luke’s plan participants. We remit the taxes to the proper taxing authorities, and we file all necessary tax information returns, including 1099-R, 945 and 1096. We also perform daily death audits to minimize undesirable overpayments and provide an annual participant tax withholding summary record.

PenChecks Trust also monitors and resolves all returned or uncashed disbursements for St. Luke’s by performing supplementary address searches on all returned mail and reissues disbursements accordingly. Additionally, PenChecks also handles the update process for any payees who need to make changes to their distribution details.


The result is a turnkey recurring payment system that saves D’Alessandro a lot of time and St. Luke’s a significant amount of money. D’Alessandro performs a minimal amount of data transfer each month and PenChecks does the rest. She no longer has to perform the quarterly death audits because we do them for her every day. Moreover, having up-to-date death audits has eliminated the problem of sending payments after someone has passed. This prevents overpayment and the tedious and sometimes difficult task of recouping erroneously paid funds.

Client Testimonial:

“PenChecks Recurring Payment Service has been invaluable to me. They make the payments on time, for the right amount. They handle all the tax remittance and reporting. They even conduct searches when we no longer have the correct address for a participant. All of which takes a lot of repetitive, time-consuming tasks off my plate, allowing me to work more efficiently and focus on bigger issues in my role of overseeing the entire benefit plan. Working with PenChecks has been a very positive experience.”

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